Frequently Asked Questions
Everything you need to know about shopping with Perfora
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS with a tracking link to monitor your shipment in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options depending on your region.
Are your products covered by a warranty?
Yes, all electronic and durable goods come with a standard 1-year manufacturer warranty against defects in materials and workmanship.
How do I cancel or modify my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer support team immediately to request any changes.